I have had a lot of enquiries from pet owners who wish to visit the site prior to deciding whether to use my service. Where possible, I am happy to arrange this but it may not always be convenient i.e. if a cremation is taking place.
To date, I have been able to accommodate all pet owners, and always ask if they would like to view the incineration area prior to leaving their pet with me.
I have also been asked if the pet can be viewed during the cremation process via the viewing window. Can I please make everyone aware that to comply with my license conditions, the cremator must run at 850 degrees and above, throughout the cremation process. Therefore, for health and safety reasons, and license purposes, I cannot allow a pet owner to be present throughout this process. You are welcome to remain on site until the cremation is complete - just not in the incineration area.
I do understand the need to ensure that your pet is cremated individually and that the remains returned to you are that of your own pet. Please be assured that I have very stringent paperwork that needs to be completed and returned to comply with my license, and therefore record every step of the process for each pet individually.
I do not carry out mass cremation, and I do not incinerate clinical waste.
You may wish to bring your pet directly to us and spend time with them to say your last goodbyes.
Please can I ask you to call in advance to ensure that I am able to accommodate you at your chosen time.